CASE STUDY

How teletherapy expanded speech services in Palm Beach County

February 18, 2025
Speech-language services

Private school speech needs addressed

The School District of Palm Beach County is the 10th largest in the nation, serving over 189,000 students across 182 schools. With a strong commitment to educational equity, the district strives to empower all learners. However, ensuring access to speech-language services for its private school students brought unique challenges to light.

The School District of Palm Beach County

Palm Beach, FL
  • 189,000 students
  • 182 schools
  • 10th largest district in the U.S.

Services delivered

  • Speech-language teletherapy
“We’ve struggled to find qualified providers for all of our student’s needs, and we’ve now partnered with Presence for 3 years to offer these critical services to students through teletherapy. Their ability to really collaborate with and extend our on-the-ground team has enabled this hybrid approach to truly benefit our students, our parents, and our staff.”
Kimberly Whalen
Exceptional Student Education (ESE) Program Specialist and Private School Program Administrator
The School District of Palm Beach County

Challenges

Staying compliant in the midst of new mandates

When a state mandate required public schools to provide speech-language services to private school students, the School District of Palm Beach County needed an innovative solution. Staffing shortages, limited on-site resources, and logistical challenges made it nearly impossible to address the needs of private school students spread across the district. Without a scalable, flexible solution, many students risked missing critical support, potentially putting the district out of compliance.

  • Mandate to provide special education services to private schools
  • Shortage of speech-language pathologists 
  • Logistical challenges serving students across 52 schools
  • Needed a flexible, scalable solution to address every speech-language need throughout the district

Solutions

A flexible, transformative partnership

The School District of Palm Beach County partnered with Presence to meet the challenge head-on. Presence seamlessly extended the district’s on-site team, delivering speech-language therapy to over 300 students across 52 private schools. Flexible scheduling options—including during and after school—made therapy accessible for every student, no matter their needs. With Presence, the School District of Palm Beach County gained more than a teletherapy provider: it found a partner.

  • Remote clinical support to expand onsite speech-language service bandwidth 
  • Flexible service scheduling to meet students before or after school 
  • A collaborative Presence partnership to support ongoing special education needs

Key results

Speech-language services for all

Children who once struggled to communicate are now building confidence and making measurable progress. Presence ensured the district met their mandate while delivering the high-quality support every learner deserves. Now, Presence serves all the district’s private school students in need of special education-related services.

~9,000
student sessions conducted
330,000+
therapy minutes delivered annually
300
students served across 52 schools

THE ROAD TO SUCCESS

A collaborative approach

Collaboration was key to the program’s success. Regular bi-weekly meetings between Presence clinicians and district staff kept remote clinicians connected to the school community and ensured every student’s needs were met.

Learn more about our speech-language services →

LOOKING AHEAD

Expanding access and equity

The School District of Palm Beach County is reinforcing its commitment to accessible, flexible, and high-quality care, with plans to reach even more students. Its partnership with Presence goes beyond a solution—it’s a blueprint for delivering high-quality, accessible care. By continuing to meet students where they are, the district is ensuring no learner is left behind. Together, they’re building a future where every child has the tools and support to communicate, connect, and thrive.

Partner of the Year

The School District of Palm Beach County sets the standard for seamless collaboration in teletherapy. Its unwavering dedication to educational equity has benefitted hundreds of students and earned it the title of Partner of the Year.

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