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Closing the Evaluation Gap

Schools today are challenged by a variety of issues—regional staffing shortages, increased volume of requests, seasonal spikes in student referrals—to name a few. No matter the issue, the result is the same: despite best efforts, too many students are not being evaluated in a timely manner and educators are not receiving the data they need to support educational planning.

The evaluation process includes the administration of formal and informal assessments, but also involves student observations, parent/teacher interviews, and more. Assessments are a critical part of the evaluation process. Dr. Geremy Grant, a nationally certified school psychologist and clinical assessment support expert at Riverside Insights, writes in a GettingSmart post:

“It’s a nationwide problem, as these assessments for special education virtually came to a halt when the pandemic struck in March 2020, and didn’t resume until several months later. About 73% of school districts noted that the pandemic has made it more challenging to accommodate students with disabilities, according to the American Institutes for Research. So it’s not surprising that tens of thousands of students in Boston, Austin, and virtually every school district around the country have been in limbo, waiting inordinately long times for assessments and the steps that should follow.”

Recognizing the critical role of timely evaluations, the COVID-19 pandemic and the continuing aftermath driven by new COVID-19 variants has pushed many districts to explore how they can manage the evaluation process remotely by integrating teletherapy into their service delivery models.

We are seeing an unprecedented number of students who need evaluations in preK and are grateful for help in managing the volume. We usually see some uptick during Kindergarten registration, but never like this—and so far most of the evaluations have been legitimate and absolutely necessary….

Ellen Biller
Director of Special Education Services for Page County Public Schools

Closing the gap

What happens when kids don’t get evaluated quickly? Without timely evaluation, not only are school districts in danger of missing timelines, but referred students cannot be identified, as appropriate, to qualify for individualized education programs or IEPs that specify the special education services, accommodations, and modifications they need to access general education. Progress can come to a screeching halt, putting students at risk for missing crucial developmental windows, with repercussions for their entire educational careers.

And not only students are impacted by evaluation delays. Clinicians are being impacted as well. In the GettingSmart post, Dr. Grant emphasizes, “The increasing backlog of assessments for students who may qualify for special services is, perhaps, one of the greatest sources of stress for school clinical practitioners, who spend almost 60% of their time assessing and serving students with special needs.”

Remote evaluations can close the gap—helping clinicians to reduce their stressful backlogs and ensuring students get the services they need as soon as possible.

Remote evaluation—a standard service delivery option today

Anyone who still considers tele-assessment to be a stop gap measure is living in the past; remote evaluation has become a standard service delivery option.

Matt Zilm
Special Education Director, Ogle County Educational Cooperative

Ogle County Education Cooperative in Ogle County, Illinois includes 12 school districts. In February, 2021 when Matt Zilm, Ogle County Educational Cooperative’s SPED director, participated in a special Presence presentation on remote evaluations, Matt explained they had 1,300 students receiving special education services, and 14 percent of the students had IEPs.

Ogle County Education Cooperative has employed remote evaluation as part of their service delivery model since 2017. But staffing shortages and ongoing needs associated with the COVID-19 pandemic required being able to administer evaluations remotely to ensure students’ needs were being met while serving them in a home environment. So they turned to teletherapy with Presence to stay on top of their evaluations.

Hinsdale School District, located in a rural southwest New Hampshire community, serves 600 students in preK-12. The district first partnered with Presence during the 2014–15 school year when a part-time speech-language pathologist (SLP) it shared with a neighboring district went on maternity leave. While originally planning on using Presence for only six weeks, the district saw initial success and decided to continue using Presence services when its shared SLP returned from maternity leave. And in the 2016–17 school year, Hinsdale School District expanded its partnership with Presence to include online psychoeducational assessments, making it the first district in the region to do so. With the help of an onsite support person, an online school psychologist from Presence conducts psychoeducational assessments for the district’s middle and high school students.

Julie Fenrich, director of special services and middle/high school special education coordinator at Hinsdale School District, explains why she turned to online evaluation: “I needed to expand our onsite school psychologist’s responsibilities, but I knew she would not be able to do that on top of her ongoing evaluation duties. Now that the Presence online school psychologist is conducting the middle and high school assessments, our onsite psychologist has more time for therapy with students and other projects. She’s freed up and better utilized.” The use of online speech-language therapy services and psychoeducational assessments has helped the district ensure students are receiving the services they need and provides more efficiency in its special education program.

Do online assessments work?

Remote, online assessments conducted live by fully credentialed professionals are not new, and their use has become even more prevalent over the last few years. A wide range of professional organizations including ASHA, AOTA, the American Psychological Association, the Association of State and Provincial Psychology Boards, and the InterOrganizational Practice Committee have given guidance on tele-assessment.

In 2016, a researcher from Empire State College, SUNY was principal investigator for an equivalency study using the WJ®️ IV cognitive and achievement batteries. In 2017, PAR conducted an equivalency study using the RIAS™-2 cognitive battery. And in 2020, before the pandemic, a WISC®-V equivalency study was conducted. These studies demonstrated equivalence to the in-person conducting of psychoeducational assessments.

Remote assessments offer an important solution to ensure students get the crucial services they need as soon as possible.

I love administering assessments on the Presence platform because we have access to a multitude of test batteries that allow for comprehensive evaluation of student needs. I value the research-based approach utilized to ensure the assessments are equivalent to in-person administration and standardization for a telehealth platform.

School Psychologist Christine Limongello
Ed. S., NCSP

The Presence solution

The need for student evaluations across all services—cognitive and academic concerns, speech-language therapy, and occupational therapy—is more urgent today than ever. Presence helps districts nationwide—we offer student evaluations, provide comprehensive reports, attend meetings to share findings, and help make plans to meet student needs—whatever they may be.

Our proprietary therapy platform features assessments—embedded right into the platform for easy online administration—from top publishers including Pearson, Riverside Insights, WPS, PRO-ED, and others.

We’ll partner with your onsite team to develop a plan that’s just right for you:

  • We’ll supplement your team with licensed clinicians in our network—they’ll deliver direct services for behavioral and mental health therapy, speech-language therapy, and occupational therapy. And they’ll administer evaluations, including speech-language, occupational therapy, and psychoeducational.


  • We’ll equip your team with our award-winning platform built specifically to deliver online therapy and administer evaluations to preK-12 students. We’ll train your clinicians and provide them with top-notch live, online support so they can seamlessly continue to deliver services to your students.

Either option gives you access to our library of assessments administered on our secure therapy platform designed specifically for remote therapy and evaluations. You can view a complete list of our assessments here on our website.

And you can learn more about tele-assessments and what the research says in our whitepaper Remote Administration of Psychoeducational Assessments and ebook Remote Evaluation: A Practical Guide.

Being able to use the Presence platform to administer assessments has allowed me to get caught up on my caseload. Students are very comfortable with the online platform and I am able to test at least two students a day.

Valeria Reynoso
School psychologist, Pleasanton USD, CA

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