TELETHERAPY SETUP GUIDE

Security, firewall, and content filtering

If you are a school district, your IT department will need to review the following sections to enable or whitelist certain necessary domains. For any technical problems or further questions, email us at asksupport@presence.com.

For teletherapy services

Outbound: TCP 443
Presence web applications and services
*.presencelearning.com
*.presence.com
Real-time data synchronization for joining sessions, therapy activities, therapy environment management, and collaboration features
*.firebaseio.com
*.googleapis.com
www.gstatic.com
Hosting for third-party assets and libraries
fonts.gstatic.com
cdnjs.cloudflare.com
Security certificate verification
ocsp.godaddy.com
crl.godaddy.com
Live video chat during therapy sessions
static.opentok.com
enterprise.opentok.com
api.opentok.com
anvil.opentok.com
hlg.tokbox.com
*.tokbox.com
Presence Support Services chat
*.zdassets.com
Outbound: UDP 3478
Live video chat during therapy sessions
*.tokbox.com
Outbound: UDP 1025-65525
For the best possible video chat experience and may be required on networks with congestion issues
*.tokbox.com

Optional for students receiving services

Outbound: TCP 443
Therapy content from YouTube
*.youtube.com
*.googlevideo.com
s.ytimg.com

For school staff and providers

Outbound: TCP 443
Shared documents for managing services
sp.tinymce.com
cdn.tiny.cloud
Training videos and guidance
*.akamaized.net
player.vimeo.com
*.vimeocdn.com
presence.learnuponus.com
d33z9r12iu5vuo.cloudfront.net
d3i1i1n23995fo.cloudfront.net
d38fj5uxqy7h0x.cloudfront.net
difgmiwi9i1tv.cloudfront.net
lu-railsapp-learnupon-use2.s3.us-east-2.amazonaws.com
lu-railsapp-uploads-use2.s3.us-east-2.amazonaws.com
lu-railsapp-scormzips-use2.s3.us-east-2.amazonaws.com
lu-railsapp-learnuponzencoder-use2.s3.us-east-2.amazonaws.com

Frequently asked questions

Can students use single sign-on (SSO) with the Presence platform?

When students join a session with Presence clinicians, they use a unique therapy room link shared by their clinician. Students do not have to worry about remembering passwords or usernames!

The Presence platform does not support SIS integration at this time.