TELETHERAPY SETUP GUIDE
Security, firewall, and content filtering
If you are a school district, your IT department will need to review the following sections to enable or whitelist certain necessary domains. For any technical problems or further questions, email us at asksupport@presence.com.
For teletherapy services
| Outbound: TCP 443 | |
|---|---|
| Presence web applications and services | *.presencelearning.com *.presence.com |
| Real-time data synchronization for joining sessions, therapy activities, therapy environment management, and collaboration features | *.firebaseio.com *.googleapis.com www.gstatic.com |
| Hosting for third-party assets and libraries | fonts.gstatic.com cdnjs.cloudflare.com |
| Security certificate verification | ocsp.godaddy.com crl.godaddy.com |
| Live video chat during therapy sessions | static.opentok.com enterprise.opentok.com api.opentok.com anvil.opentok.com hlg.tokbox.com *.tokbox.com |
| Presence Support Services chat | *.zdassets.com |
| Outbound: UDP 3478 | |
|---|---|
| Live video chat during therapy sessions | *.tokbox.com |
| Outbound: UDP 1025-65525 | |
|---|---|
| For the best possible video chat experience and may be required on networks with congestion issues | *.tokbox.com |
Optional for students receiving services
| Outbound: TCP 443 | |
|---|---|
| Therapy content from YouTube | *.youtube.com *.googlevideo.com s.ytimg.com |
For school staff and providers
| Outbound: TCP 443 | |
|---|---|
| Shared documents for managing services | sp.tinymce.com cdn.tiny.cloud |
| Training videos and guidance | *.akamaized.net player.vimeo.com *.vimeocdn.com presence.learnuponus.com d33z9r12iu5vuo.cloudfront.net d3i1i1n23995fo.cloudfront.net d38fj5uxqy7h0x.cloudfront.net difgmiwi9i1tv.cloudfront.net lu-railsapp-learnupon-use2.s3.us-east-2.amazonaws.com lu-railsapp-uploads-use2.s3.us-east-2.amazonaws.com lu-railsapp-scormzips-use2.s3.us-east-2.amazonaws.com lu-railsapp-learnuponzencoder-use2.s3.us-east-2.amazonaws.com |
Frequently asked questions
- Can students use single sign-on (SSO) with the Presence platform?
-
When students join a session with Presence clinicians, they use a unique therapy room link shared by their clinician. Students do not have to worry about remembering passwords or usernames!
- Can the Presence platform be integrated with student information systems (SIS)?
-
The Presence platform does not support SIS integration at this time.