TELETHERAPY SETUP GUIDE
Security, firewall, and content filtering
If you are a school district, your IT department will need to review the following sections to enable or whitelist certain necessary domains. For any technical problems or further questions, email us at asksupport@presence.com.
For teletherapy services
Outbound: TCP 443 | |
|---|---|
Presence web applications and services | *.presencelearning.com *.presence.com |
Real-time data synchronization for joining sessions, therapy activities, therapy environment management, and collaboration features | *.firebaseio.com *.googleapis.com www.gstatic.com |
Hosting for third-party assets and libraries | fonts.gstatic.com cdnjs.cloudflare.com |
Security certificate verification | ocsp.godaddy.com crl.godaddy.com |
Live video chat during therapy sessions | static.opentok.com enterprise.opentok.com api.opentok.com anvil.opentok.com hlg.tokbox.com *.tokbox.com |
Presence Support Services chat | *.zdassets.com |
Outbound: UDP 3478 | |
|---|---|
Live video chat during therapy sessions | *.tokbox.com |
Outbound: UDP 1025-65525 | |
|---|---|
For the best possible video chat experience and may be required on networks with congestion issues | *.tokbox.com |
Optional for students receiving services
Outbound: TCP 443 | |
|---|---|
Therapy content from YouTube | *.youtube.com *.googlevideo.com s.ytimg.com |
For school staff and providers
Outbound: TCP 443 | |
|---|---|
Shared documents for managing services | sp.tinymce.com cdn.tiny.cloud |
Training videos and guidance | *.akamaized.net
player.vimeo.com *.vimeocdn.com presence.learnuponus.com d33z9r12iu5vuo.cloudfront.net d3i1i1n23995fo.cloudfront.net d38fj5uxqy7h0x.cloudfront.net difgmiwi9i1tv.cloudfront.net lu-railsapp-learnupon-use2.s3.us-east-2.amazonaws.com lu-railsapp-uploads-use2.s3.us-east-2.amazonaws.com lu-railsapp-scormzips-use2.s3.us-east-2.amazonaws.com lu-railsapp-learnuponzencoder-use2.s3.us-east-2.amazonaws.com |
Frequently asked questions
Can students use single sign-on (SSO) with the Presence platform?
When students join a session with Presence clinicians, they use a unique therapy room link shared by their clinician. Students do not have to worry about remembering passwords or usernames!
Can the Presence platform be integrated with student information systems (SIS)?
The Presence platform does not support SIS integration at this time.